I’m training someone in my office to do pension projections for employees but was looking for a way to hold us accountable.
Right now, employees just email us and, well, we get a lot of emails so some can get lost in the shuffle for a few days.
I’m working with IT to get a ticketing system up and running for employees to submit their requests. That way, we can log in at any moment to see if one’s be received, acted on, etc., to, hopefully, provide better service overall to employees.

